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Home-Terms & Conditions

Terms & Conditions

Please Read This User Agreement Carefully Before Proceeding. The User hereby consents, expresses and agrees that he has read and fully understands the Policy of fcmlindia.com website. The user further consents that the terms and conditions are acceptable to him.

GST will be applicable on all the items on the website.


General Conditions

User Account, Password, and Security

You will receive a password and account designation upon completing the Website's registration process. You are responsible for maintaining the confidentiality of the password and account, and are fully responsible for all activities that occur under your password or account. You agree to (a) immediately notify of any unauthorized use of your password or account or any other breach of security, and (b) ensure that you log out from your account at the end of each session.

Services Offered

fcmlindia.com website service enables users to a. purchase Home Décor Products, Kitchen accessories, Barware etc , b. provides cataloging of its other product segments including Bathrooms, Kitchens, Surfaces, Wood floors and Hotel Supplies and c. various promotional offers from all its segments. Upon placing an order, fcmlindia.com shall ship the product to you and be entitled to its payment for the Services.

FCML will offer same day delivery in Delhi & Gurgaon for any order before 12 noon. Minimum order value should be RS. 2000/-

* Delivery can not be done on Sundays & Public Holidays
* Delivery can not be done if the warehouse is closed on any day. The customer will be intimated well in advance during such condition.

Pricing

Prices for products are described on our Website and are incorporated into these terms by reference. All prices are in Indian rupees. Prices, products and services may change at fcmlindia.com's discretion.

Payments

We accept Net Banking, Debit Cards, and Credit cards payment options. Any information associated with your payments remain confidential. Our trusted payment gateways are compliant with the highest security standards in the payment processing industry to make sure your personal information is safe.


Shipping Policy

After receiving the payment, fcmlindia.com would process the order within 48 hours.

* Delivery can not be done on Sundays & Public Holidays
* Minimum order value should be RS. 1500/-
* Delivery can not be done if the warehouse is closed on any day. The customer will be intimated well in advance during such condition.

We will ship your order using the fastest, safest, and most reliable method possible, to provide you with the best delivery experience. We have tied up with reputed courier companies, to ensure safe and timely delivery of your products.


Delivery Timeline

Standard products:
For standard items, you will receive your shipment within 5-10 days from date of order, depending on the location of the delivery. These products will be shipped via air courier.

Heavy Products:
For heavy items, you will receive your shipment within 7-12 days from the date of order, depending on the location of the delivery. These products will be shipped via surface shipping.

For Delhi & Gurgaon:
Same Day Delivery is available, if the order is placed before 12 noon.*


Returns & Exchanges

Items can be returned if the product is damaged, defective or has any other manufacturing defect. In such a case, we will replace the product free of cost. You need to only inform us within 24 hours of receiving the product, and we will schedule a pick up, and replace the product as soon as possible. In order to successfully complete this process and get your replacement product, you will need to get in touch with Customer Care at and follow the terms and conditions mentioned below. In case the product is out of stock or is irreplaceable, we will offer you store credit or refund depending on the product.

The customer is required to return the item with its original packing including all codes, accessories, manuals, warranty cards, etc. Multi-item packs cannot be returned separately, they should be packed in their original packing. The item should be unused and have its original tags.

Once we receive your package, our Quality Assurance team will verify and record the details of the damage/ defect and confirm the replacement. We reserve the final right to accept/reject the replacement request based on the condition of the item received from you.


Governing Law

These terms shall be governed by and constructed in accordance with the laws of India without reference to conflict of law's principles and disputes arising in relation hereto shall be subject to the exclusive jurisdiction of the courts at New Delhi.